1. Introduction

Welcome to Sophilab.com ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your information through our website and services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our Services:

• Personal Information: When you register for an account, subscribe to our services, or contact us, we may collect personal details such as your name, email address, mailing address, and phone number.
• Payment Information: For subscription services, we collect payment details, including credit card information, through our secure payment processor, Stripe.
• Technical Information: We gather information about your device and usage patterns, including IP address, browser type, operating system, and pages visited, to enhance user experience and ensure security.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services, including user account management and customer support.
• Communication: To send transactional emails, respond to inquiries, and provide updates about our Services. We use Mailgun for email communications.
• Payment Processing: To process subscription payments and manage billing through Stripe.
• Security: To detect and prevent fraudulent activities and ensure the integrity of our Services.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. However, we may share information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party companies, such as Mailgun for email services and Stripe for payment processing, to perform functions on our behalf. These providers have access to personal information needed to perform their functions but may not use it for other purposes.
• Legal Compliance: We may disclose information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Despite these measures, no data transmission over the internet can be guaranteed as completely secure; therefore, we cannot ensure or warrant the security of any information you transmit to us.

6. Your Rights and Choices

• Access and Correction: You have the right to access and update your personal information. You can do this through your account settings or by contacting us directly.
• Opt-Out: You may opt out of receiving non-essential communications by following the unsubscribe link in our emails. Please note that you cannot opt out of transactional emails related to your account.
• Data Deletion: You can request the deletion of your personal information by contacting us. We will comply with such requests in accordance with applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze usage, and for advertising purposes. You can control the use of cookies through your browser settings.

8. International Data Transfers

As an Australian-based company, your information may be processed in countries outside of your residence. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your country.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website and updating the effective date. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@sophilab.com
• Address: We will disclose without delay if requested